FAQs
Q. When will an 'Out of Stock' item be back in stock?
A. Due to the ongoing issues and congestions at UK ports, there is a delay in stock becoming available for sale. Any items showing currently 'Out of Stock' on our website and are expected to be available to customers in mid-February. These items may still be purchased now and will be dispatched as soon as the stock has been replenished.
Q. What is a safe place?
A. A ‘safe
place’ is a designated place where couriers can pick-up or drop-off your
parcels, securely, without you being there in person. Typical examples include
sheds, greenhouses or porches. You can provide these details on the
delivery instructions part of your order.
Q. How will I know when my
order has been dispatched?
A. You will receive a dispatch confirmation email once your order has been shipped.
Q. What if I received a faulty product from my local stockist?
A. You need to return the faulty item from the original place you purchased it. Kadai cannot refund or replace items that you purchased from one of our stockist outlets.
Q. Is there a Stockist near me?
A. You can find your local stockist on our ‘find a stockist’
map linked here > www.kadai.co.uk/stockists/
Q. What is the difference
between a Wilstone and Tula?
A. The Tula is sold without a grill and was created with a simple firepit in mind. It is also only sold on the Low Stand, unlike the Wilstone, which is available on both stands.
Q. Do I qualify for/ can I get a replacement bowl?
A. Kadai provides a 1 year bowl warranty at point of purchase. This can be extended to 5
years by filling in the online form here. Over time your Kadai will take on a natural oxidised finish, this is part of
the character of the bowl. If you have a problem with your Kadai, always refer to your point of purchase.
Q. What are Kadai Beads?
Kadai Beads are placed in the bottom of your Kadai bowl as a
lining before adding fuel. Using Kadai Beads will lengthen the life in your
bowl. Furthermore, they will insulate decking or patio from the heat whilst
also storing the heat for a prolonged cooking time. They are easily cleaned
with water and are available to purchase online if a top up is needed.
Q. I have a
query on care for my product
A. We have a
dedicated page on our website for Care & Use. You will find our advice on
the majority of our products here > www.kadai.co.uk/instructions-for-care-and-use/
Q. I can’t find it on your website/it is out of stock.
A. If you can't find a product on the website then that means we no longer sell the item. If an item is out of stock then you are able to order your item for future delivery. Please see first Q&A for more info.
Q. Do you ship Internationally?
A. For an international shipping quote, please order through
the website.
- Add the items you wish
to purchase to your basket (this is important as we will need to know
the correct measurements for an accurate quote)
- Continue to delivery
adding the full oversees delivery address.
- Then place the order - you
will not be charged for an oversees delivery address, as it is
automatically sent to us as a requested quote. Please allow up to 5
working days for us to respond to your query.
- Any applicable duty and local taxes will not be included in the quote and will be the customer's responsibility on receipt.